Shipping policy

Shipping in Mexico

We ship everywhere in Mexico from our fulfillment center in Estado de México. Standard shipping is $149 MXN and arrives in 1 to 4 business days depending on your city. Orders of $1,999 MXN or more ship free. You can also choose delivery to a pickup point near you.

Shipping to the United States

Shipping is calculated by weight at checkout and your order arrives in 2 to 5 business days. Orders of 3 or more hoodies ship free. International orders may be subject to import duties and carrier fees on delivery; those charges are the customer's responsibility.

Tracking

You'll receive your tracking number by email or WhatsApp as soon as your order ships. Questions about your order? Message us on Instagram at @onceonce_mex or call +52 (55) 1368 0098, Monday to Friday, 9 a.m. to 5 p.m. (Mexico City time).

Incorrect address

Please double-check your address before paying. If a package is returned due to an incomplete or incorrect address, reshipping is at the customer's expense.